Quality and satisfaction are top priority.
If you order something from NaturOli and don't absolutely love it, rest assured that you can return most items to us within 30 days of delivery for a refund.
If we made a mistake, we'll take care of it. While order errors are few and far between, they can happen. If a portion of your order is missing or your order is incorrect please contact email@example.com and one of our team members will investigate and promptly resolve the issue.
If you received a damaged or defective product, please send pictures and a discription of the problem to firstname.lastname@example.org. We will either issue a refund or replacement. Damaged or defective reports are handled per occurance, any must be reported within 5 days of delivery.
Returns of new, unused, products can be made up to 30 days after delivery and must be pre-authorized.
Used product can be returned for up to 50% of the purchase price.
Shipping is not refunded. Any return of a product shipped free will have the shipping cost paid by NaturOli deducted from the refund of the returned product.
The following shall be included with the return:
1. The reason for the return.
2. Employee authorizing the return.
3. The date the return was authorized.
For questions or return authorization:
**Please realize that our natural products can rarely be restocked. Therefore, each of our product listings contain a 100% full ingredient list, under product details. We, also, recommend ALWAYS performing an allergy patch test prior to using any new products.**
If you would like to return NaturOli products that were received as a gift, the full name of the customer who purchased it will be required, and only store credit can be issued for the return.